FAQ’s
GENERAL
What time are you open from?
What time are you open from?
Our opening hours are Monday to Friday 9am – 5pm, and you can find us at Unit 6, Mallow Park,Welwyn Garden City, AL7 1GX.
Can I order by phone?
Can I order by phone?
Yes of course, you can order all your salon supplies by calling our friendly team for free on 020 8808 1122. We take calls from Monday to Friday 9am – 5pm.
Do you have a customer service team?
Do you have a customer service team?
We know our service is up there with the very best hair and beauty suppliers, however if for any reason you are unsatisfied with your order, or have any queries you can contact us Monday to Friday 9am – 5pm on020 8808 1122.
Do your opening hours change in the holiday season?
Do your opening hours change in the holiday season?
HairCo operates the same opening hours throughout the year, Monday to Friday 9am – 5pm.
ORDERS
How do I pay for my order?
How do I pay for my order?
Payment will be taken for your salon supplies when all items in your cart have been processed. You may pay for your online order via; Visa, Mastercard, Solo, Visa Electron, American Express or PayPal.
Alternatively, you can call us on 020 8808 1122 and place your order over the phone if you prefer.
How do I use a coupon code?
How do I use a coupon code?
Simply add the items you would like to purchase to your basket. Enter the coupon code in the box marked ‘COUPON CODE’ and click ‘APPLY COUPON’ before proceeding to checkout.
How does your VAT FREE Sale work?
How does your VAT FREE Sale work?
We get asked this a lot, so here’s the deal:
- During a VAT-Free Sale, you’ll still see VAT on your invoice (because, the law says we have to!).
- BUT we discount the product price first, so the total you pay works out as if there was no VAT at all.
Example:
Normally: A £100 product (ex-VAT) comes to £120 inc. VAT.
In our VAT-Free Sale: We drop the ex-VAT price to £83.32. Add VAT on top and the total is still £100 inc. VAT.
So your salon pays the same as the pre-VAT price — you’re saving the VAT equivalent (just under 16.7% off). - Bonus: Because VAT is still shown, you’ll get a proper VAT invoice to claim back if you’re VAT-registered.
DELIVERY
How long does a HairCo delivery take, and how much does it cost?
How long does a HairCo delivery take, and how much does it cost?
We despatch your order within 24 hours of receipt. Please note that we do not dispatch orders on weekends or Bank Holidays. Delivery is normally within 2-3 working days. On the rare occasion that an item is not in stock, we will inform you via email as soon as possible with an estimated delivery date.
Can I get next day delivery?
Can I get next day delivery?
Yes, orders must be received before midday (UK time), to be delivered the next working day. Next day delivery only applies to items that are in stock. Please check with us for urgent orders as busy periods may increase turnaround to 48 hours.
Next day delivery is only available to mainland UK.
Do you deliver to Europe?
Do you deliver to Europe?
Prices quoted at checkout are for mainland areas of the delivery country. In some circumstances the delivery charge may need to be increased to allow for large or heavy items, however you will be informed of this before your order is dispatched. Please contact us for a quote to deliver to any other destination.
What time will my order be delivered?
What time will my order be delivered?
Your Hairco order will be delivered between the hours of 9am and 5pm. The majority of deliveries will require a signature. If you have provided a UK mobile number or email address during checkout and your order is being dispatched via DHL then you should get a notification in the morning of delivery advising of your delivery time slot.
What will happen to my order if I am not at home when the courier attempts to deliver it?
What will happen to my order if I am not at home when the courier attempts to deliver it?
If you are not home when our courier attempts to deliver your salon supplies, they will follow your instructions (leave in a safe place/with a neighbour). In the event no instructions have been left, they will attempt to redeliver later in the day. If all attempts fail they will leave a calling card which will provide you with further instructions for collection/redelivery.
How will my items be delivered in the case of fragile liquids?
How will my items be delivered in the case of fragile liquids?
All salon supplies will be securely packaged.
RETURNS
What if my HairCo items are damaged?
What if my HairCo items are damaged?
If the returned goods are damaged we will provide you, at our option, with replacement goods or a refund for the total costs of the goods within 30 days of our receipt of the returned goods.
If we find that the goods are not damaged or faulty, we will return the ordered goods to you and you will be responsible for the cost of the return shipping.
If you wish to return unwanted goods, please ensure that any product you have bought is in original condition, unworn or unused and sent back to us with its original packaging.
How do I return an item?
How do I return an item?
If you wish to return goods to HairCo and Beauty the returns address is:
HairCo and Beauty
Unit 6, Mallow Park,Welwyn Garden City, AL7 1GX
Call us: 020 8808 1122
Or email us: info@haircoandbeauty.co.uk
How long does it take for my return to be processed?
How long does it take for my return to be processed?
The returns process can take between 5-7 days to complete and for a refund to be issued. Any faulty items which are still under the manufacturer’s warranty must be reported and sent back for inspection before a refund or a replacement can be issued. This process can take between 10-14 days. Postage will not be refunded when items are returned as unwanted, unsuitable or ordered in error.