FAQs
GENERAL
What are Hairco’s opening hours in the UK?
What are Hairco’s opening hours in the UK?
Hairco is open Monday to Friday, 9am to 5pm (UK time). During these hours, our team is available to support with orders, delivery queries and customer service.
You can place orders online 24/7 through the Hairco website, with all orders processed and dispatched within the UK for fast, reliable delivery.
Hairco is a UK-based supplier, supporting professional salons and hairdressers nationwide with genuine products, competitive pricing and next-day delivery.
Can I order from Hairco by phone?
Can I order from Hairco by phone?
Yes, you can place your Hairco order by phone by calling our UK-based team on 020 8808 1122.
This is ideal for larger salon orders, urgent requirements or if you prefer to speak to a member of our team directly. We’re available Monday to Friday, 9am to 5pm (UK time), and are always happy to help with product queries or stock advice.
Alternatively, you can order online 24/7 through the Hairco website for fast processing and next-day UK delivery.
Does Hairco have a customer service team?
Does Hairco have a customer service team?
Yes, Hairco has a dedicated UK-based customer service team available to support with orders, delivery queries and product advice.
Our team is available Monday to Friday, 9am to 5pm (UK time), and can be contacted on 020 8808 1122. Whether you need help with an order, stock availability or a delivery issue, we aim to resolve queries quickly and efficiently.
Hairco supports salons and professional hairdressers across the UK, so we understand the importance of fast, reliable service when it matters.
Do Hairco opening hours change during UK holidays?
Do Hairco opening hours change during UK holidays?
Hairco operates Monday to Friday, 9am to 5pm (UK time) throughout most of the year.
During UK bank holidays and peak seasonal periods, there may be slight changes to opening hours or order processing times. Any updates will be communicated in advance on our website.
We recommend placing orders early during busy periods to ensure stock availability and maintain next-day UK delivery where possible.
ORDERS
What payment methods does Hairco accept?
What payment methods does Hairco accept?
Hairco accepts all major payment methods, including Visa, Mastercard, Maestro, American Express, PayPal and Klarna.
All payments are processed securely at checkout, allowing for fast order confirmation and dispatch. Klarna is also available, giving you the option to spread the cost of your order.
If you prefer, you can place your order by phone by calling our UK-based team on 020 8808 1122 during working hours.
How do I use a coupon code?
How do I use a coupon code?
Simply add the items you would like to purchase to your basket. Enter the coupon code in the box marked ‘COUPON CODE’ and click ‘APPLY COUPON’ before proceeding to checkout.
How does your VAT FREE Sale work?
How does your VAT FREE Sale work?
We get asked this a lot, so here’s the deal:
- During a VAT-Free Sale, you’ll still see VAT on your invoice (because, the law says we have to!).
- BUT we discount the product price first, so the total you pay works out as if there was no VAT at all.
Example:
Normally: A £100 product (ex-VAT) comes to £120 inc. VAT.
In our VAT-Free Sale: We drop the ex-VAT price to £83.32. Add VAT on top and the total is still £100 inc. VAT.
So your salon pays the same as the pre-VAT price — you’re saving the VAT equivalent (just under 16.7% off). - Bonus: Because VAT is still shown, you’ll get a proper VAT invoice to claim back if you’re VAT-registered.
DELIVERY
How long does a Hairco delivery take, and how much does it cost?
How long does a Hairco delivery take, and how much does it cost?
We despatch your order within 24 hours of receipt. Please note that we do not dispatch orders on weekends or Bank Holidays. Delivery is normally within 1-3 working days. Delivery is £5.99, or free on orders over £75 (mainland UK)On the rare occasion that an item is not in stock, we will inform you via email as soon as possible with an estimated delivery date.
Can I get next day delivery?
Can I get next day delivery?
Yes, orders must be received before 2pm (UK time), for same day dispatch and courier dependent, deliveries will be next working day. Next day delivery only applies to items that are in stock. Please check with us for urgent orders as busy periods may increase turnaround to 48 hours.
Next day delivery is only available to mainland UK.
Do you deliver to Europe?
Do you deliver to Europe?
Prices quoted at checkout are for mainland areas of the delivery country. In some circumstances the delivery charge may need to be increased to allow for large or heavy items, however you will be informed of this before your order is dispatched. Please contact us for a quote to deliver to any other destination.
What time will my order be delivered?
What time will my order be delivered?
Your Hairco order will be delivered between the hours of 9am and 5pm. The majority of deliveries will require a signature. If you have provided a UK mobile number or email address during checkout and your order is being dispatched via DHL then you should get a notification in the morning of delivery advising of your delivery time slot.
What will happen to my order if I am not at home when the courier attempts to deliver it?
What will happen to my order if I am not at home when the courier attempts to deliver it?
If you are not home when our courier attempts to deliver your salon supplies, they will follow your instructions (leave in a safe place/with a neighbour). In the event no instructions have been left, they will attempt to redeliver later in the day. If all attempts fail they will leave a calling card which will provide you with further instructions for collection/redelivery.
How will my items be delivered in the case of fragile liquids?
How will my items be delivered in the case of fragile liquids?
All salon supplies will be securely packaged.
What happens if my Hairco delivery is delayed?
What happens if my Hairco delivery is delayed?
If your delivery is delayed, our team will quickly investigate with the courier and keep you updated (contact us if your parcel is delayed).
We understand how important timing is for salons, so we aim to resolve any issues as fast as possible and minimise disruption to your schedule.
Can I track my Hairco order?
Can I track my Hairco order?
Yes, once your order has been dispatched, you will receive tracking details so you can follow your delivery in real time.
This allows you to plan ahead and ensure you’re available to receive your order.
What is the cut-off time for same day dispatch?
What is the cut-off time for same day dispatch?
Orders placed before 2pm (UK time) Monday-Friday are typically processed the same working day for next-day delivery where applicable.
Orders placed after this time will be processed on the next working day.
Please be aware during sales, example black Friday, orders may not be dispatched same day.
Can I place an urgent order with Hairco?
Can I place an urgent order with Hairco?
Yes, if your order is urgent, we recommend contacting our team before placing your order.
We will always do our best to prioritise dispatch where possible and help you receive your items as quickly as possible.
Will my order arrive in one delivery?
Will my order arrive in one delivery?
Hairco orders are delivered in a single shipment. However, in some cases items may be sent separately depending on stock availability.
If this happens, you will be informed and provided with relevant updates.
Does Hairco offer Saturday delivery?
Does Hairco offer Saturday delivery?
Yes, Hairco can arrange Saturday delivery for urgent orders within the UK.
If you require Saturday delivery, please contact our team on 020 8808 1122 and we will confirm availability and arrange this for you.
We recommend getting in touch as early as possible to ensure we can meet your delivery requirements.
Can I change my delivery address after placing an order?
Can I change my delivery address after placing an order?
If you need to change your delivery address, please contact our team as soon as possible.
We will do our best to update your order before dispatch. Once your order has been shipped, changes may need to be made directly with the courier.
RETURNS
What if my Hairco items are damaged?
What if my Hairco items are damaged?
If the returned goods are damaged we will provide you, at our option, with replacement goods or a refund for the total costs of the goods within 30 days of our receipt of the returned goods.
If we find that the goods are not damaged or faulty, we will return the ordered goods to you and you will be responsible for the cost of the return shipping.
If you wish to return unwanted goods, please ensure that any product you have bought is in original condition, unworn or unused and sent back to us with its original packaging.
How do I return an item?
How do I return an item?
If you wish to return goods to HairCo and Beauty the returns address is:
Hairco and Beauty
Unit 6, Mallow Park, Welwyn Garden City, AL7 1GX
Call us: 020 8808 1122
Or email us: info@haircoandbeauty.co.uk
How long does it take for my return to be processed?
How long does it take for my return to be processed?
The returns process can take between 5-10 days to complete and for a refund to be issued. Any faulty items which are still under the manufacturer’s warranty must be reported and sent back for inspection before a refund or a replacement can be issued. This process can take between 10-14 days. Postage will not be refunded when items are returned as unwanted, unsuitable or ordered in error.
PRODUCTS & AUTHENTICITY
Are Hairco products genuine?
Are Hairco products genuine?
Yes, all products sold by Hairco are 100% genuine professional salon products.
We source directly from trusted UK suppliers, ensuring all stock is authentic, high quality and suitable for professional use. We do not sell counterfeit or imitation products.
Why is Hairco cheaper than other suppliers?
Why is Hairco cheaper than other suppliers?
Hairco offers competitive pricing by operating a lean, efficient model and working closely with trusted suppliers.
We focus on keeping costs low for salons and professionals without compromising on product quality, allowing us to offer genuine products at better prices than many traditional wholesalers.
Where do Hairco products come from?
Where do Hairco products come from?
Hairco sources products from established UK suppliers, ensuring all items are genuine, professionally approved and suitable for salon use.
We work with trusted brand supply chains to maintain consistent quality and reliable stock availability.
PROFESSIONAL USE
Is Hairco for professional use only?
Is Hairco for professional use only?
Hairco is a UK-based salon supplier focused exclusively on professional salons, hairdressers and freelancers in the industry.
Can mobile hairdressers or freelancers order from Hairco?
Can mobile hairdressers or freelancers order from Hairco?
Yes, Hairco supplies mobile hairdressers, freelance stylists and independent professionals across the UK.
Our fast delivery and competitive pricing make it easy to keep stocked up, whether you work in a salon or on the go.