Privacy policy
1. Information We Collect
We collect personal information from you in a few ways:
a. Information You Provide Directly
When you order products, sign up for an account, join Club Hairco Rewards, or contact us, you may give us:
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Your name, billing and shipping address, email address, and phone number.
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Payment details (processed securely via trusted third-party gateways).
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Account login and password information.
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Reviews, referrals, loyalty points, or messages sent to us.
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Information from calls or emails — calls may be recorded for training and quality assurance.
b. Information Collected Automatically
We use cookies, pixels, and similar technologies to gather information such as:
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IP address, device type, and browser information.
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How you navigate and use our Site.
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Items viewed, added to your basket, or left in an abandoned cart.
Hairco & Beauty’s website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart.
This information is used to determine when to send cart-reminder messages via email or SMS, where you have opted in.
c. Information from Third Parties
We may receive limited information from:
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Shopify (which powers our store).
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Payment processors and fraud-prevention partners.
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Marketing and analytics providers.
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Delivery and logistics partners.
All third-party processors handle your data in accordance with this Privacy Policy and applicable data-protection laws.
2. How We Use Your Information
We use your information to:
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Provide, fulfil, and deliver your orders.
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Process payments and manage your account.
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Contact you about your orders or account issues.
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Administer loyalty points and rewards.
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Personalise your shopping experience and recommend relevant products.
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Detect and prevent fraud or misuse.
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Improve our products, services, and website performance.
Marketing & Promotions
Where you have given consent, we may contact you by email, SMS, or post about Hairco & Beauty news, new arrivals, offers, and events.
You can change your preferences or opt out at any time by clicking “unsubscribe,” replying STOP to an SMS, or contacting info@haircoandbeauty.co.uk.
Your purchase history may be used to suggest products you might love and to help us keep popular lines in stock.
3. SMS & Abandoned-Cart Communications
By providing your mobile number, you agree to receive text messages from Hairco & Beauty.
These may include order updates, cart reminders, and marketing offers.
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SMS consent is not a condition of purchase.
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You can opt out at any time by replying STOP.
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Standard message and data rates may apply.
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Your phone number and SMS consent are stored securely and used only for Hairco & Beauty messaging.
The above excludes text-messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Disclosure of Your Information
We may share your information only with:
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Service providers who perform services on our behalf (payment, shipping, IT, marketing).
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Business partners within our corporate group, if applicable.
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Analytics and advertising partners, only where you have consented.
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Legal or regulatory authorities if required by law.
If Hairco & Beauty is ever sold or merged, your data may be transferred to the new owners under equivalent protections.
We do not sell your personal data, and we never share SMS opt-in data with unaffiliated third parties.
5. Cookies
Cookies are small text files stored on your device. We use them to:
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Enable site functionality (basket contents, login sessions).
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Remember your preferences.
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Analyse traffic and personalise content.
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Identify when a shopping cart has been abandoned.
You can disable cookies in your browser settings, but some parts of the Site may not work properly without them.
For details on Shopify cookies, visit https://www.shopify.com/legal/cookies.
6. Security & Data Retention
We employ appropriate technical and organisational measures to protect your information from unauthorised access, accidental loss, or misuse.
While no system is entirely secure, we continually update our safeguards.
We retain data only for as long as necessary to fulfil the purposes described in this policy or as required by law.
7. International Transfers
Some of our partners (for example, Shopify and Klaviyo) may process data outside the UK or EEA.
Where this occurs, we rely on recognised transfer mechanisms such as the UK Addendum to the EU Standard Contractual Clauses to ensure adequate protection.
8. Your Rights
You have the right to:
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Access a copy of the information we hold about you.
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Request correction or deletion of inaccurate data.
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Withdraw marketing consent at any time.
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Restrict or object to certain processing.
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Lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data rights have been infringed.
To exercise any of these rights, contact privacy@haircoandbeauty.co.uk.
9. Location Data
If you use location-based features (such as finding nearby stockists), we may collect approximate location via cookies or device settings.
This is used solely to provide relevant services and is not shared for advertising purposes.
10. Changes to This Policy
Any future changes will be posted on this page and, where appropriate, notified to you by email.
11. Contact
All comments, queries, and requests about this Privacy Policy are welcomed.
You can contact us at:
Hairco & Beauty
info@haircoandbeauty.co.uk
Unit 6, Mallow Park, Watchmead, Welwyn Garden City, AL7 1GX, United Kingdom