Shipping policy

At Hairco & Beauty Professional Supplies, we aim to get your salon essentials to you as quickly and efficiently as possible.

Order Processing

Orders placed before 2:00pm, Monday to Friday, are dispatched the same working day.

Orders placed after 2:00pm, at weekends, or on UK Bank Holidays are dispatched the next working day.

During major sale periods, promotional events, or severe weather disruption, dispatch may occasionally take longer. We'll always let you know if that's the case.

Delivery Timeframes

Standard delivery: 1–3 working days from dispatch.

Next Working Day delivery: available on orders placed before 2:00pm, Monday to Thursday. Orders placed before 2:00pm on Friday will be delivered the next working day, which is usually Monday.

We dispatch Next Working Day orders the same day, but final delivery is carried out by our courier partners. If a Next Working Day order doesn't arrive on time, and the delay wasn't caused by an incorrect address or a failed delivery attempt, we'll refund the next-day delivery charge.

Delivery Costs

Standard delivery: free on orders over £50. £5.99 on orders under £50.

Next Working Day delivery: £5.99, on orders placed before 2:00pm.

Delivery Areas

We deliver to mainland UK only.

We don't currently ship to Northern Ireland, the Isle of Man, the Channel Islands, the Isles of Scilly or the Scottish islands as standard. If you're in one of these areas, please contact us before ordering — we can usually arrange delivery, but an additional charge will apply and it will take longer.

Next Working Day delivery isn't available to the Scottish Highlands.

Stock Availability

Products are only available to order when they're in stock, so if you can add it to your basket, we have it. In the rare event we can't fulfil an item, we'll contact you within 1 working day and you can amend, split or cancel your order — or we'll refund it in full.

Courier Deliveries & Tracking

Orders are sent via our trusted courier partners. So they can keep you updated, we may share your email address and/or mobile number with the courier to provide:

• Delivery tracking updates
• Estimated delivery windows
• Rearrangement options if required

Larger Orders & Split Shipments

We choose the most suitable shipping method based on parcel size, weight, destination and order value. Where it avoids a delay, an order may arrive in more than one shipment — at no extra cost to you.

Delayed or Missing Orders

If your order hasn't arrived within 2 working days of the expected delivery date, please contact us and we'll investigate with the courier straight away.

Please report any missing, damaged or incorrect items within 14 days of delivery so we can put it right quickly.

Special Instructions

Please make sure someone is available to receive your order, and add any specific delivery instructions at checkout. If you have a requirement we haven't covered here, contact our office before placing your order and we'll do our best to help.